Companion Electric Tricycle

This item Ships to Canada only

Delivery will usually ship within 2 business day's

$350 flat rate standard ground delivery on all Canadian tricycle orders only (excluding Nunavut, Yukon Territory and the Northwest Territories), this delivery fee is subject to change without notice.

If the delivery is refused at the delivery address the re-delivery of the item will be the buyers responsibility. Any charges from a change of delivery address once the item has been posted are the buyers responsibility.

The buyer is responsible for any additional customs, delivery or port charges that may occur. eee eTrikes Canada will not be liable for any additional charges or times delays on postage or delivery.

We try dispatch all our items within 2-3 working days of the order being placed on in stock, partially-assembled tricycles or accessory orders, these times may vary in busy periods. Although we strive to send all orders out within this time, delays can occur. eee eTrikes Canada cannot be held responsible for any delays.

We currently only offer delivery within Canada only excluding Nunavut, Yukon Territory and the Northwest Territories. Delays may also occur due to customs clearance or port delays. Our delivery providers strive to deliver on the date specified however there are occasions where this is not possible due unforeseen circumstances. They will aim to deliver the next working day if this is the case.

Any dates quoted for delivery are approximate only and we cannot be held liable for any costs incurred if the delivery is delayed. eee eTrikes Canada cannot give an exact time of delivery. Where the courier is unable to deliver the Goods, they will either, attempt to re-deliver the following day or leave a card for you to re-arrange a suitable time for re-delivery.

We do not accept liability for any delay in the delivery of the Goods, failure to deliver the Goods where the delay or failure is caused either by an event outside our control, or the customer’s failure to provide us with adequate delivery instructions, or any other instructions that are relevant to the supply of the Goods.

Built Tricycles are shipped requiring a 6mm allen key as the handle bars will require an adjustment to position into the correct height to suit the rider. Built tricycles gears and brakes will require checking before use in case they are loosened during transit. It is the customers responsibility to ensure brakes and gears are working correctly and adjusted accordingly.

Ex-display models, (un-assembled or assembled) are sold on the acceptance that there maybe damage to the body or paintwork. Assembled models will require brakes, derailleur, gears, tires to be checked and adjusted before use. The buyer of an ex-display model is responsible for any alterations that is required to the brakes, derailleur, gears, tires.

We do not accept liability for the costs of returns, if the information questioned is noted in the adverts or listings. It is the buyer’s responsibility to ensure they are purchasing the correct tricycle or accessory.

All our trikes are packaged and delivered with the utmost care, but we cannot guarantee they will be blemish free, or that parts may need aligning back into position due to transport.

All tricycles are shipped fully assembled unless agreed prior with the customer and will arrive fully assembled. eee eTrikes Canada will not be held liable for any build issues and it is the customers responsibility to always carry out a pre-ride check before any ride.

The buyer would be responsible for postage costs to return the item in the case of a change of mind. Maintenance will be the sole responsibility of the buyer. On delivery, gears can get slightly knocked out of alignment, please adjust the adjuster screws slightly or if mudguards out, please gently move back into position.

eee eTrikes Canada offers a 15 day money back guarantee on all purchases. The buyer is responsible for arranging any return shipping and postage costs and the product must be returned in an unused, re-saleable condition, in its original packaging and must include any extras. Items with clear signs of damages or wear and tear will be refused.

We cannot accept returns without the original shipping carton.

Delivery costs may be deducted from the refund amount unless pre-paid by the buyer.

If the item was modified or altered by the customer, eee eTrikes Canada cannot accept it as a return. This does not affect your statutory rights. Refunds are at the sole discretion of eee eTrikes Canada and will be based on inspection of returned goods before any amounts will be determined.

All returns send to – eee eTrikes Canada, 196 Spokane Street, Kimberley BC V1A 2E4

For any queries and complaints please email contact@etrikescanada.com and one of our team will contact you back within 24-48 hours.

You should expect to receive your refund within 4 weeks of giving your packages to the return shipper, however, in many case you will receive a refund quicker than this. This time includes the transit time for us to receive your returned item from the shipper (5 to 10 business days).

It is the buyers responsibility to ensure the tricycle is the correct size or that they have taken a test ride before any purchase.

Refunds for deposits paid on orders will offered solely at the discretion of eee eTrikes Canada and will include a processing fee of $100