$250 FLAT RATE SHIPPING PER E-TRIKE - CANADA WIDE*

Frequently Asked Questions - eTrikes Canada

General

Can I wash my eTrike?

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Yes. The components of the motor and the battery are water resistant and can deal with rain, snow and a non pressurized hose wash. Do not use a pressure washer and do not submerge the battery or motor in water. If you ride your eTrike into the lake to wash it you will be pedalling all the way home.

Do I need a licence to ride an eTrike?

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At the time of writing, in most provinces of Canada, you do not need a licence to ride an electric assist bike or trike. In Quebec riders between the ages of 14 and 18 require a moped licence and in PEI riders require a licence and registration. Transport Canada has restricted the top speed of electric bikes / trikes to 32 km/h and maximum motor size to 500W. eTrike Canada products all adhere to Transport Canada rules. All eTrike riders and passengers should always wear a safety approved helmet.

NB: Individual municipalities have the authority to establish local laws for pedal and electric bikes and trikes. As governments across Canada are recognizing the cycling benefits to infrastructure costs and the environment, laws are changing rapidly. Please check with your local municipality to update current regulations.

How old do I have to be to ride an eTrike?

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Minimum ages to ride electric bikes in Canada vary per province. In most provinces the minimum age is 16. However Alberta allows 12 yr old riders and in Quebec the minimum age is 14 but if younger than 18 the rider requires a moped licence.

Do you have a retail store?

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No. We are currently only online sales for customers across Canada to keep our prices as low as possible.

We have a showroom in Kimberley BC and will be doing demos across Canada starting later in 2019

Follow us on social media or sign up for our newsletter to get notified of upcoming demo events.

Are You A Canadian Company?

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eTrikes Canada is operated out of beautiful Kimberley, BC. We love it here, it's laid back and a good place to be!

Our electric trikes are imported then tested locally before they ship from Canada directly to you, so no unexpected customs duty or border delays. Our etrikes meet Transport Canada standards for allowable motor and battery size for use on Canadian roads  (normal bike rules apply) and are covered by warranty. Our clocks are set to Mountain Time.

eTrikes Canada - 100% Canadian owned and operated.

Online Orders

Can I return my e-Trike if I change my mind?

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We offer a 14 day money back guarantee on all purchases. You are responsible for arranging any return shipping and postage costs and the product must be returned in an unused, re-saleable condition, in its original packaging and must include any extras. Items with clear signs of damages or wear and tear will be refused.

More information can be found on our Terms of Service page.

What type of warranty do your electric trikes have?

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Our products carry a 12 month warranty against manufacturing defects and faults for residential use and a 3 month warranty for commercial use. Under this warranty we are not responsible for any losses to you or any 3rd party resulting from the malfunction of the product, and we are not responsible for any accidental damage to the product.

More information can be found on our Terms of Service page.

Do your eTrikes ship assembled or unassembled?

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Our etrikes come 90% assembled and can be easily completed with the included tools.

If you are not comfortable with setting up your own eTrike you can take it to your local bike shop and they will be able to help.

You only need to follow these simple steps:

1) Attach the front wheel by aligning the brake into the calipers and aligning the 2 mounting bolts

2) Plug in the motor

3) Install the handle bars

4) Install the seat

5) Install the fenders (optional)

6) Charge the battery

7) Ride!

How much do you charge for shipping?

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We charge a flat rate shipping fee of $150 per Trike Canada Wide.

Do you sell anywhere besides Canada?

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At this time we are currently only offering sales in Canada. We do have plans to offer US shipping soon so stay tuned.

Pricing

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All prices shown are in Canadian dollars, you will be billed in Canadian dollars. Our website, etrikescanada.com, does allow you to change the currency to another currency for informational purposes only.  We are not responsible for typographical errors or omissions, all prices are subject to change at any time without notice. Goods and Services tax (GST), Provincial Sales Tax (PST), or Harmonized Sales Tax (HTS) will be charged where applicable.

Lithium-Ion Batteries

What are the differences in electric tricycle batteries?

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For more info on our etrike batteries and motors please read  at this detailed blog post we have written about our etrike lithium-ion batteries

How far can my e-trike go on a single charge?

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As explained above the distance you can travel on a single charge has a lot to do with the size (Wh) of your battery but that is only half the story. A great many factors affect your eTrikes range on any given day. Some of these variables are:

Weight: The heavier the rider and cargo the more work the battery has to do and therefore range is reduced.

Temperature: At zero degrees battery life is reduced by about a third compared to riding your eTrike in the Summer.

Hills: Going uphill drains your battery faster.

Mud and snow: Greater surface friction means greater strain on the motor.

Headwinds: You know what it’s like pedalling into the wind. Batteries feel the same way.

Pedal Assist: The greatest factor that will determine how far you can go with your eTrike is how much work you are putting in to assist your forward motion. To get the most from your battery you need to help when the going gets tough. If you can pedal a little harder on hills, into the wind or on rough surfaces your battery will thank you for it.

Should I run the battery flat before recharging?

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No. It is a common myth that you should run your lithium battery flat before recharging it. This will in fact shorten the life of your battery. It is best to recharge your battery after every ride. It is important that if you are not riding your eTrike for an extended period that you plug the battery into the charger once a month over that dormant period to keep it in top shape.

Motor

What are the differences in motors?

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Your eTrikes Canada electric Trike is equipped with a high quality electric motor. Electric bike/trike motors come in different sizes with power ratings measured in Watts. The highest wattage motor currently allowed for ebikes/etrikes in Canada is 500W.

Higher wattage motors accelerate faster and have the ability to move heavier riders and cargo more efficiently. Higher wattage motors also have the ability to climb steep hills more effectively than smaller motors.

ETC CITY
Battery: 48V, 14.5Ah removable lithium-ion
Motor: 250W Bafang

ETC COMMUTER
Battery: 48V, 16Ah removable lithium-ion
Motor: 500W Bafang brushless

ETC CARGO
Battery: 48V, 16Ah removable lithium-ion
Motor: 500W Bafang brushless

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