eee eTrikes Canada offers a 14 day money back guarantee on all purchases. The buyer is responsible for arranging any return shipping and postage costs and the product must be returned in an unused, re-saleable condition, in its original packaging and must include any extras. Items with clear signs of damages or wear and tear will be refused.
We cannot accept returns on assembled tricycles.
Delivery costs may be deducted from the refund amount unless pre-paid by the buyer.
If the item was built at the customer’s request, eee eTrikes Canada cannot accept it as a return. This does not affect your statutory rights.
All returns send to – eee eTrikes Canada, 196 Spokane Street, Kimberley BC V1A 2E4
For any queries and complaints please email firstname.lastname@example.org and one of our team will contact you back within 24-48 hours.
You should expect to receive your refund within 4 weeks of giving your packages to the return shipper, however, in many case you will receive a refund quicker than this. This time includes the transit time for us to receive your returned item from the shipper (5 to 10 business days).
It is the buyers responsibility to ensure the tricycle is the correct size or that they have taken a test ride before any purchase.